Privacy Policy
Your privacy matters to us. This policy explains how solyphoraenix collects, uses, and protects your personal information.
Last updated: January 15, 2025
Information We Collect
solyphoraenix collects various types of information to provide you with our venture building services and educational programs. We believe in transparency about what data we gather and why we need it.
Personal Information
- Contact details including your name, email address, phone number, and mailing address
- Professional information such as your job title, company name, and industry experience
- Educational background and career objectives when you apply for our programs
- Financial information necessary for processing payments and managing your account
- Communication preferences and marketing consent preferences
Usage Information
We automatically collect certain information about how you interact with our website and services, including your IP address, browser type, device information, and pages visited. This helps us understand user behavior and improve our platform's functionality.
How We Use Your Information
The information we collect serves several important purposes in delivering our venture building services and maintaining our relationship with you.
- Providing access to our learning programs and venture building resources
- Processing applications for our educational initiatives and workshops
- Communicating program updates, industry insights, and relevant opportunities
- Personalizing your experience based on your interests and career goals
- Analyzing website performance and user engagement to enhance our services
- Complying with legal obligations and maintaining accurate records
- Protecting against fraud and ensuring platform security
Legal Basis for Processing (Canada)
Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), we process your personal information based on the following legal grounds:
Consent
We obtain your explicit consent for processing personal information, particularly for marketing communications and non-essential services. You can withdraw this consent at any time.
Contractual Necessity
Processing is necessary to fulfill our contractual obligations when you enroll in our programs or use our services.
Legitimate Interests
We process certain information for legitimate business purposes, such as improving our services and preventing fraud, while ensuring these interests don't override your privacy rights.
Your Privacy Rights
Canadian privacy law grants you several important rights regarding your personal information. We respect these rights and have established clear procedures for you to exercise them.
Access Rights
You can request a copy of all personal information we hold about you, including details about how we process this data.
Correction Rights
If any of your personal information is inaccurate or outdated, you have the right to request corrections or updates.
Withdrawal of Consent
You can withdraw your consent for processing activities that require consent, though this may affect our ability to provide certain services.
Deletion Rights
Under certain circumstances, you can request that we delete your personal information, subject to legal retention requirements.
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team at info@solyphoraenix.com or write to us at our Guelph office. We'll respond to your request within 30 days and may ask for identification verification to protect your privacy.
Data Sharing and Third Parties
We maintain strict controls over how your information is shared and only work with trusted partners who meet our privacy and security standards.
- Educational partners who help deliver our learning programs and workshops
- Technology service providers who maintain our platform infrastructure and security
- Payment processors who handle financial transactions securely
- Professional advisors including legal counsel and accountants when necessary
- Government authorities when required by law or to protect legal rights
We never sell your personal information to third parties for marketing purposes. All data sharing arrangements include contractual protections that require partners to maintain the same privacy standards we uphold.
Data Security and Protection
Protecting your personal information is a fundamental responsibility we take seriously. We've implemented comprehensive security measures to safeguard your data against unauthorized access, alteration, or disclosure.
Technical Safeguards
- End-to-end encryption for all data transmissions and storage
- Multi-factor authentication for all administrative access
- Regular security audits and vulnerability assessments
- Automated backup systems with secure off-site storage
- Intrusion detection and prevention systems monitoring our infrastructure
Administrative Controls
Our team receives regular privacy training, and we maintain strict access controls ensuring only authorized personnel can access your information on a need-to-know basis. All employees sign confidentiality agreements as part of their employment terms.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Canadian law.
Retention Periods
- Active user accounts: Data retained while account remains active plus 3 years after last activity
- Program participants: Educational records maintained for 7 years to support credential verification
- Financial records: Transaction data kept for 7 years per Canadian tax requirements
- Marketing communications: Contact preferences retained until you unsubscribe
- Legal compliance: Some data may be retained longer if required by law
When retention periods expire, we securely delete or anonymize your personal information using industry-standard data destruction methods.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics about how our platform is used.
Types of Cookies We Use
- Essential cookies that enable basic website functionality and security features
- Analytics cookies that help us understand user behavior and improve our services
- Preference cookies that remember your settings and personalize your experience
- Marketing cookies that allow us to show you relevant content and measure campaign effectiveness
You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. We respect Do Not Track signals and similar privacy preferences.
International Data Transfers
While solyphoraenix primarily operates within Canada, some of our technology partners may be located outside the country. When we transfer personal information internationally, we ensure appropriate safeguards are in place.
Cross-Border Transfer Protections
All international data transfers comply with Canadian privacy law requirements and include contractual protections such as standard contractual clauses. We only work with partners in jurisdictions that provide adequate privacy protection or have implemented additional safeguards.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we'll notify you through email or a prominent notice on our website.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this page indicates when the most recent changes were made.
Notification Process
For material changes that significantly affect how we process your personal information, we'll provide at least 30 days advance notice and may require renewed consent where legally required.
Privacy Questions and Concerns
If you have questions about this privacy policy or concerns about how we handle your personal information, please contact us:
Email: info@solyphoraenix.com
Phone: +1 780-939-3868
Address: 63 Victoria Rd N, Guelph, ON N1E 5G9, Canada
Our privacy team typically responds to inquiries within 5 business days and formal complaints within 30 days as required by Canadian privacy law.